1: Do you support testing samples?
A: Our minimum order is 10, welcome to place an order to try.

 

2: How does your factory conduct quality control?
A: We conduct 100% testing before shipping. Our service and quality satisfy you and put you at ease!

 

3: How to replace the defective product?
A: If any damage occurs during transportation, please provide photos or videos for confirmation. New products will be added to your next order.

 

4: What kind of logistics is used for shipment?
A: We use air transportation. Through UPS, DHL, Fedex, TNT, EMS, air express, etc., the delivery time is 3~7 days (depending on the destination country).

 

5：Will holidays affect delivery time?

A:Bank holidays will affect standard delivery services. Customers who live in remote areas may experience slightly longer delivery times.

 

6: I am a first-time e-cigarette user. Which product should I choose?

A: For consumers who are using e-cigarettes for the first time, you can contact customer service and we will recommend suitable products for you.

 

7: Can e-cigarettes help quit smoking?

A: For some people, using e-cigarettes may help reduce or quit traditional cigarette use.